“There are many things that I have taken away from the Cocktails in the Country course. One thing I have taken away is the ability to deal with difficult people, both customers and coworkers. You taught us that no one is better than anyone else and that you shouldn’t treat anyone, or treat ourselves, as they are. When you treat customers with a level of respect and show them through actions that they are important, they leave with a better taste in their mouths.

“It is important to look someone in the eyes when talking to them because it makes them feel that you are more genuine. It is also important that when you ask a question such as “how are you today,” that to wait for them to answer you. It makes it appear that you truly care and are not just using it as a greeting or pleasantry.

“I also have learned how to better interact with my coworkers. I have a coworker that always comes in with a negative attitude and talks bad about fellow employees as well as some customers. This breeds negativity around her that does not go unnoticed. It is easy to fall into that trap and show similar attitude sometimes.

“In the class, we were taught to never talk bad about anyone else, EVER! I have taken a step back and looked at how her attitude can affect my performance and mood. A bad mood is contagious but a good mood is also contagious. I have decided to try to only respond to how she acts in a positive way. This has proven to be successful as her bad attitude has subsided some, at least when I am around her.

“These are just a few of the tools I have taken away from the Cocktails in the Country experience. I look forward to continuing to learn and better my abilities.”

Anne Donovan, Christopher’s Bistro, Chester, NY

For more Information about Cocktails in the Country, Click HERE

For an Application to Attend Cocktails in the Country, write to

gazregan@gmail.com

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